Terms of Service

1. About these terms

These Terms of Service (Terms) are an agreement between you and JHL International Pty Ltd (ABN 82 662 617 469), trading as Reello (Reello, we, us). They apply to the Reello website, web application, APIs and related services (the Service).

By creating an account, buying credits or a subscription, or otherwise using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy and our Refund & Cancellation Policy. If you use the Service for a business, you confirm you are authorised to accept these Terms for it.

2. The Service

Reello helps you create short-form videos with artificial intelligence: scripts, voice-overs, images, video clips, subtitles, covers, editing and rendered video files. Parts of the Service are provided by third-party AI and infrastructure providers, and some features depend on their availability.

We may improve, change or discontinue features from time to time. If we remove a paid feature you rely on, we will give reasonable notice where practicable.

3. Accounts

• You must be at least 18 years old, or the age of legal majority where you live, to use the Service.
• Give accurate details, keep your password secure and tell us promptly if you suspect unauthorised use of your account. You are responsible for activity under your account.
• One person may not create multiple accounts to obtain additional free credits or referral rewards.

4. Credits, subscriptions and payment

• Credits. AI generation uses credits. The credits needed are estimated and reserved when a generation starts and settled at the actual price when it finishes; the unused part is returned. Failed or cancelled generations are returned in full. Editing and rendering do not use credits.
• Subscriptions renew automatically each month and add the plan's monthly credits on each successful payment until cancelled. You can cancel at any time under Billing → Manage billing; cancellation takes effect at the end of the current billing period.
• Plan changes take effect immediately; our payment processor charges or credits the prorated difference for the rest of the billing period.
• Credit packs are one-off purchases. Credits have no cash value, cannot be transferred or sold and are not redeemable for money except as set out in our Refund Policy or where the law requires. Welcome and promotional credits may be withdrawn if obtained in breach of these Terms.
• Payments are processed by Stripe. Prices are shown in US dollars unless stated otherwise. Any taxes we are required to collect are shown at checkout. If a payment fails, we may pause paid features until it is resolved.
• We may change prices for the future with at least 14 days' notice. Price changes do not affect a billing period you have already paid for.

5. Your content

Your content means what you upload or enter (for example product details, images, scripts, prompts, brand assets and voice instructions) and the videos, images, audio and text the Service generates for you (Output).

• As between you and us, you own your content. To the extent we have any rights in Output generated for you, we assign them to you.
• You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display your content only as needed to provide, secure and support the Service, including sending it to our AI and infrastructure providers. This licence ends when your content is deleted, except for copies kept in backups for a limited period or where we must keep them by law.
• You confirm you have the rights and permissions needed for everything you upload, including images of people, brands, music and product claims.
• We do not sell your content and do not publish it without your permission.
• Authorised staff may review your content, including watching videos you export, to keep the Service safe, investigate reports or suspected misuse, provide support you ask for and enforce our Acceptable use rules. Each review is logged. If content breaks these Terms we may block it (it can then no longer be downloaded, exported, posted or shared through the Service), remove it from the community, or suspend the account; we tell you why, and you can contact support if you think we made a mistake.

6. AI-generated output

• AI output can be inaccurate, unexpected, or similar to content created for others. It may not be protected by copyright in every country. Review every Output before you publish it, and do not rely on it for factual, legal, medical or financial claims.
• You are responsible for how you use Output, including advertising and consumer-law rules (such as the Australian Consumer Law's rules against misleading or deceptive conduct), the rules of the platforms you publish on, and labelling AI-generated or synthetic content where those rules require it.
• You must not present Output as a real person's statement or endorsement without their consent.

7. Acceptable use

You must follow our Acceptable Use Policy. We may use automated and manual checks to prevent misuse, block prompts or uploads, remove content that breaches it, and suspend or close accounts involved in serious or repeated breaches.

8. Referral and partner programs

Eligible subscribers and approved AI-agent partners can earn commission for referring new customers. The current commission rate, commission period, refund hold, minimum payout and other terms are published on our Affiliate program page and form part of these Terms.

• You must clearly disclose that you may earn a commission, and only recommend Reello where it fits the needs of the person you recommend it to.
• Self-referrals, fake or duplicate accounts, spam, bidding on our brand name in paid search, and misleading claims are not allowed. Commission from such activity is void and may be clawed back.
• Commission on payments that are refunded or charged back is reversed. You are responsible for any tax on commission you receive.
• You act as an independent party, not as our employee, agent or partner, and may not make commitments on our behalf.
• We may change or end the programs for the future; commission already earned under the terms at that time will still be paid.

9. Third-party services

The Service relies on third-party providers (for example payment processing, cloud storage, email delivery and AI models) and may link to third-party websites. Their availability and terms are outside our control. Where you connect your own accounts or publish to other platforms, their terms also apply to you.

10. Availability and support

We aim to keep the Service available and working well, but it is provided on an "as available" basis and may be interrupted for maintenance, provider outages or events beyond our control. Support is available through the Support page in your account or by email.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited.

Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

12. Limitation of liability

To the extent permitted by law, and subject to the section above: (a) we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data or goodwill; and (b) our total liability arising from or in connection with the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

You are responsible for claims by third parties arising from your content or your use of Output, to the extent caused by your breach of these Terms or of the law.

13. Suspension and termination

• You can stop using the Service and close your account at any time by contacting us.
• We may suspend or close your account if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or others. Where reasonable, we will tell you first and give you a chance to fix the issue.
• If we close your account for convenience (not because of your breach), we will refund any prepaid subscription fees for the unused period and the price of unused purchased credits. Credits are forfeited if the account is closed for a serious breach, except where the law requires otherwise.
• After closure we delete or anonymise your content within a reasonable period, as described in our Privacy Policy. Download anything you want to keep first.

14. Changes to these terms

We may update these Terms as the Service and the law change. For material changes we will give at least 14 days' notice by email or in the app before they take effect. If you do not agree, you can cancel before the change applies; continuing to use the Service afterwards means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that may hear appeals from them. If you are a consumer in another country, you may also have rights under the mandatory laws of that country.